Can we sell our recorded customer calls to AI companies?

Sometimes. As of October 2026, Polyshares and LH2 AI Labs name recorded calls among what they license. Whether a call can go depends on where the caller was, what the greeting said and whether a card number was read aloud.

What would an AI company do with our recorded calls?

Train models on how real businesses talk to their customers. LH2 AI Labs’ home page says “Your code, records and recordings can train models” and lists speech, calls and ambient audio in its catalog. Polyshares’ RingCentral guide says recordings “capture how a business talks to customers and vendors in real conditions: quotes, scheduling, billing questions and support calls” (as of October 2026). Each recording keeps what the caller asked, how the office priced or booked the work, and how the call ended.

Which recordings are worth more?

The ones a buyer can tie to what happened next. As of October 2026, Polyshares’ guides describe the link each system adds:

• Gong: calls are “mostly sales and customer success conversations already linked to CRM accounts, deals and stages, so a transcript can be matched to whether the deal closed”.
• CallRail: it “ties each call to the ad, keyword, campaign or landing page that produced it”.
• Dialpad: “each call can come with both audio and a transcript tied to the office, department or contact center line that handled it”.
• ServiceTitan: a job’s history keeps its calls, with playback, next to the booking, dispatch and invoice, as the ServiceTitan page shows.

Volume is counted in time, not files. Polyshares’ phone category covers “Recorded calls and transcripts” and says they are “Usually reported in hours”; its RingCentral, Dialpad and CallRail guides get the figure from the call log by adding up the durations of recorded calls and dividing the seconds by 3,600. A data inventory entry then needs recorded hours, the date of the oldest recording, and the lines (sales, service, dispatch) they cover.

Which buyers say they take call recordings?

As of October 2026, three providers’ own pages name recorded calls, and three more name a system that holds them without mentioning recordings. Data Licensing Report lists a provider only if its pages name the record type or a system that holds it, and applies that rule to every provider.

Provider	What it is	What its own pages name
Polyshares	Licenses directly	“call recordings” in its definition of operational data (source), and a phone and call-recordings category with guides for nine systems, from RingCentral and Dialpad to Gong and CallRail (source)
LH2 AI Labs	Licenses directly; publishes no payment terms	“Recorded work” covering calls, meetings and floor video (source)
FileYield	Listing site; buys nothing itself	“call center recordings” among its audio listing categories (source)
Handshake AI	Licenses directly	ServiceTitan, which stores call recordings, among its example sources (source); not recordings
Miro Advisory	Introducer; does not buy data	“help-desk and call-center systems” among customer-support sources (source); not recordings
Troveo	Licensing agent	ServiceTitan among one construction company’s systems on its snapshots page (source); not recordings

Defined.ai, License My Data and Troveo’s separate content-owner program take other audio but name no business calls. No other provider Data Licensing Report tracks names call recordings, a phone system or a call center (checked October 2026). The video and audio list compares the providers that take recordings of any kind.

Where do our recordings live, and how far back do they go?

In the phone or call-tracking system, and its default may already have deleted most of them.

System	What happens to recordings by default	Source
ServiceTitan	No retention period published; recordings download one MP3 at a time	ServiceTitan page
RingCentral	“Recorded calls are automatically saved in call logs for up to 90 days, with up to 100,000 recordings per account”	RingCentral call-recording page
Dialpad	“Dialpad retains your data until you delete it, cancel your account, or apply a custom retention policy”; deleted 180 days after cancellation	Dialpad, updated September 23, 2026
CallRail	“Communication Records are retained for 25 months, after which they are automatically deleted”, recordings included	CallRail, updated December 12, 2024
Gong	“the lesser of three years and the period you are a customer”; deleted within 30 days of leaving	Gong, updated June 18, 2026

So a RingCentral archive is a rolling window of about three months, while a ServiceTitan archive may reach back to the day recording was switched on. Dialpad separates storage from access: depending on the plan, “the access period may range from 45 days to one year”, and older recordings it still stores are not reachable through the Admin Portal, so ask Dialpad whether they can be retrieved. Two dates bound what you hold: when recording started, and when you last changed phone systems. ServiceTitan’s import templates have no place for recordings, so calls from an earlier system stay in that system, if it still exists. While you decide, don’t shorten any retention setting.

Was every call recorded with the consent the law required?

Federal law and most states need only one party’s consent, but several states need everyone’s, and the caller’s state can matter as much as yours. The federal rule allows recording where the person recording “is a party to the communication or where one of the parties to the communication has given prior consent” (18 U.S.C. §2511(2)(d)). Justia’s 50-state survey, last reviewed September 2024, calls California, Florida, Maryland, Massachusetts, New Hampshire and Pennsylvania all-party consent states and Illinois and Washington “generally” all-party, says Montana requires the knowledge of all parties, and describes mixed or unsettled rules in Connecticut, Delaware, Michigan, Nevada and Oregon. Florida’s statute, for example, allows recording when “all of the parties to the communication have given prior consent”.

Three details decide how this applies to an archive:

• Where the caller was. In Kearney v. Salomon Smith Barney (July 13, 2006), California’s Supreme Court applied California’s law to calls that brokers in a national firm’s Atlanta office recorded with California clients; it let the claim for an injunction against future undisclosed recording go ahead but not damages for past calls. California lets a person sue for $5,000 per violation without showing actual damages.
• Whether the greeting is on the recording. Washington treats an announcement as consent, “PROVIDED, That if the conversation is to be recorded that said announcement shall also be recorded”.
• Outbound calls. ServiceTitan’s basic phone settings let a company record inbound and outbound calls and choose a greeting, or none, for each direction (updated July 10, 2026). Calls your staff placed may carry no announcement at all.

Play a few inbound and outbound calls from each year and note whether the greeting is on them. Years without one, and callers in all-party states, are the parts to raise with your lawyer or leave out.

Does “this call may be recorded” cover licensing the recording?

Not necessarily. Consent to record and permission to license are separate questions under different laws. Wiretap laws ask whether a recording was lawful when made; privacy laws and your privacy notice govern what you may do with it later. ServiceTitan’s three default greetings, for example, say the call may be monitored or recorded, two of them to ensure quality service, and none mentions licensing. Do I have to tell my employees or customers? covers the FTC staff warning about quietly widening how data is used. Two rules reach recordings in particular:

• California callers. For companies that meet the California act’s thresholds, the state’s privacy agency says that from January 1, 2026, businesses must do a risk assessment before “selling or sharing personal information, processing sensitive personal information, and using or training certain automated technologies”.
• Voices. Illinois’ BIPA and Texas’s biometric law both list a “voiceprint” as a biometric identifier, and Jackson Lewis noted on June 1, 2026 that a business using voice biometrics “is processing biometric information, which is sensitive personal information under the CCPA”. Ask any provider, in writing, whether its processing would identify speakers by voice.

If the audio is the sticking point, a transcript with names replaced keeps the conversation without the voice. Dialpad and Gong produce transcripts alongside recordings, and LH2 says it de-identifies inside the source perimeter, before data leaves.

What about our staff’s voices and card numbers read aloud?

Your customer service reps are on every call. New York requires employers that monitor “telephone conversations or transmissions” to give written notice on hiring, have employees acknowledge it, and post it. These notice laws govern monitoring, not licensing, but the notice and your handbook record what staff were told; the legal page covers the employee questions a license raises.

Payment calls need their own check. Card numbers spoken on a recorded call fall under the card industry’s rules for stored card data, which the HVAC page sets out with ServiceTitan’s pause on its payment screen. Other phone systems may not pause, so listen to a few payment calls before any recording goes into scope.

What could our call recordings be worth?

As of October 2026, no provider publishes a price for business call recordings. How much is my company’s data worth? sets out the ranges providers advertise for a company’s records as a whole, and the per-minute figures reported for media footage on the video and audio list are not prices for calls.